Help Center

Online Registration

1. Frist time use KYD online supermarket?


You need to register a KYD online shopping account before shopping. Registration method can be registered through Google mailbox or Facebook account.




2. How to edit my KYD account information?


Click the Icon at the top right of the website and click my account to select the content you want to modify.





Shopping and Ordering

1. How to shop at KYD online supermarket ?


Login your KYD account and select the delivery address, add the products to the cart and then follow the prompts to select the extraction/distribution address and time, and complete the shopping after payment.




2. How long can I receive the goods after I place the order?


The goods usually take 2-5 hours will be delivered by KYD Express. In case of special circumstances or this force majeure factor, such as strikes, abnormal weather, etc., the delivery time will be extended according to the actual situation.




3. Where can I find the products ?


Please enter the name of the product you are looking for in the search bar of the KYD Online Supermarket page and click the magnifying glass icon to find it. The page will jump to present the search results.




4. Can I cancel the order after the order is submitted?


Within half an hour after the order is placed, you can click "Processing" in "My Order", and then click the "Cancel" link to cancel the order after finding your order or contact customer service to cancel the order.





About Payment

1. What payment methods are supported by KYD Online Supermarket ?


KYD Online Supermarket supports convenient online payment methods. We accept VISA & MasterCard credit card. Cash/Collect on delivery: WeChat pay and E-transfer.




2. What if an error occurs during the payment process?


Please re-enter KYD online supermarket website page, click the icon at the top right of the corner, select my order check the order state, find the corresponding order and repay, if you have any questions, please contact our online customer service.





About Shipping

1. Does KYD Online Supermarket ship to my region? If so, how much would it cost?


For shopping in the local shop and area, the freight rate will fluctuate according to market conditions, and you can see the logistics and distribution costs when you check out.




2. How to edit shipping address ?


Click the icon in the upper right corner of the website to select the address to modify.





Free Shipping Over $69,  24 Hours Delivery To Your Door